FAQ or Frequently Asked Questions

Customer Service

Product & Authenticity

Are all the watches at Watches Era authentic?

Yes, 100%. Authenticity is the foundation of Watches Era. Every timepiece we sell is sourced directly from brand-approved distributors and official importers.

Do the watches come with a warranty?

Yes. Every brand we offer carries an official manufacturer’s warranty, typically covering 1 to 2 years of service.

Payments & EMI

What payment methods do you accept?

We utilize SSLCOMMERZ, offering 30+ secure options including bKash, Nagad, and all major Debit/Credit cards.

Do you offer EMI (Installment) facilities?

Yes, we offer Easy Monthly Installments (EMI) through 22 leading banks in Bangladesh.

Shipping & Logistics

What is your expected delivery time?

Inside Dhaka: 24-48 hours. Outside Dhaka: Usually within 3 business days.

Support & Returns

What is your return and exchange policy?

Returns are accepted only if the product is found to be physically damaged or incorrect upon delivery. Please inspect the watch in the presence of the delivery personnel.